The Terms and Conditions were last updated on 4 August 2026
1. Introduction
These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.
2. Binding
By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.
3. Electronic communication
By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.
4. Intellectual property
We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.
4.1 All the rights are reserved
Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).
5. Newsletter
Notwithstanding the foregoing, you may forward our newsletter in the electronic form to others who may be interested in visiting our website.
6. Third-party property
Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.
We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.
7. Responsible use
By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.
Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.
8. Registration
You may register for an account with our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secured access to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.
After account termination, you will not attempt to register a new account without our permission.
9. Refunds, Returns, Cancellations and Transfers
9.1 Right to withdraw from purchases of goods
You have the right to withdraw from a contract for the purchase of goods within 14 days without giving a reason, subject to the exceptions provided by law.
The withdrawal period expires 14 days after the day on which you, or a third party nominated by you other than the carrier, receives the goods.
To exercise this right, you must inform us clearly that you wish to cancel. You may contact us using the details on our website contact page or use the optional cancellation form at the end of this section. You do not have to use the form.
It is sufficient to send your cancellation request before the withdrawal period expires. We will acknowledge receipt by email or another durable medium without undue delay.
Some goods are excluded from the statutory right to cancel, including certain personalised, sealed, perishable or hygiene-sensitive products. We will tell you where an exclusion applies.
9.2 Returning goods and receiving a refund
If you withdraw from a contract for goods, we will reimburse the payments received from you, including the cost of our least expensive standard delivery option.
We will make the refund without undue delay and no later than 14 days after receiving the returned goods or evidence that they have been sent back, whichever occurs first.
We will use the original payment method unless you expressly agree otherwise. You will not be charged a fee for receiving the refund.
You must return the goods without undue delay and no later than 14 days after telling us that you wish to withdraw. Unless the goods are faulty, not as described or otherwise legally returnable at our expense, you are responsible for the direct cost of returning them.
You are responsible for any reduction in value caused by handling the goods beyond what is reasonably necessary to establish their nature, characteristics and operation.
We may withhold the refund until we receive the goods or evidence that they have been returned.
9.3 Product orders
When you place an order for goods, you are offering to purchase them subject to these Terms. An automated order acknowledgement confirms that we have received your order but does not necessarily mean that it has been accepted. A contract for the goods is formed when we confirm acceptance or dispatch the goods.
All orders are subject to availability. If we cannot supply an item, we will notify you and refund any amount paid for that item.
We take reasonable care to ensure that product descriptions and prices are accurate. If we identify an obvious pricing or description error before dispatch, we may contact you for instructions or cancel the affected item and issue a refund.
9.4 Delivery, ownership and risk
Available delivery methods, charges and estimated times will be shown before you place your order.
Unless a different delivery period is agreed, goods will be delivered without undue delay and normally within 30 days after the order is accepted.
Responsibility for the goods passes to you when they are delivered to you or to a person identified by you. Ownership passes after we have received full payment.
You are responsible for providing a complete and accurate delivery address. Please contact us promptly if you discover an error.
9.5 Faulty or incorrectly supplied goods
Goods must be of satisfactory quality, fit for their usual purpose and as described.
If goods are faulty, damaged, incorrectly supplied or otherwise fail to meet your statutory rights, please contact us using the details on our website. Depending on the circumstances, you may be entitled to reject the goods, receive a refund, or request a repair or replacement.
Where goods are returned because they are faulty, damaged, incorrectly supplied or not as described, we will bear the reasonable return cost.
9.6 Return exceptions
The change-of-mind cancellation right may not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken. This does not affect your rights where goods are faulty, damaged or not as described.
9.7 Course and masterclass bookings
This section applies to professional courses and consumer masterclasses supplied by Seventa Makeup Academy. Different cancellation terms may apply to other services and will be confirmed before booking.
By submitting a booking or making a payment, you agree to the terms applying at that time, including our Cancellation Policy.
References to 28 days and seven days mean calendar days, including weekends and public holidays. Notice is measured by calendar date rather than the precise start time.
9.8 General refund position for courses and masterclasses
Once the required payment has been received, your enrolment, booking or registration is confirmed. If you cancel because you have changed your mind or can no longer attend, we do not normally provide a refund.
Depending on the booking and the notice given, you may be able to transfer to another date. Any refund or cancellation charge will be dealt with in accordance with these terms and your statutory rights.
Where we retain money following a cancellation, we will not retain more than our reasonable unrecoverable loss. This may include administration, committed costs, studio and staffing commitments and lost net income. We will take account of any costs saved and any replacement booking obtained.
9.9 Professional courses
Reservation deposits and payment
A 20% reservation deposit may be accepted to hold proposed course dates. The deposit reflects the administration, scheduling, preparation and limited availability involved in arranging a professional course.
Proposed dates are not fully confirmed until the complete course fee has been received.
The outstanding balance must be paid no later than 28 days before the proposed start date. A course booked within 28 days of its start date must be paid for in full when booked.
If the balance is not received by the deadline, we may treat the enrolment and booking as cancelled. We will notify you in writing, release the proposed dates and retain payments already received only to the extent of our reasonable unrecoverable loss. We will not pursue the unpaid balance after cancelling the proposed dates.
Transfers requested with at least 28 days’ notice
You may request one transfer to replacement course dates falling within three months of the original start date. The request must be submitted in writing through our email support system using the details on our website contact page.
A transfer is subject to availability and is not confirmed until we have approved the replacement dates in writing.
In exceptional circumstances, we may agree to replacement dates outside the three-month period. This is entirely at our discretion and does not create an automatic entitlement.
Cancellation with at least 28 days’ notice
If you cancel rather than transfer, we may retain the reservation deposit towards our reasonable loss.
If you have paid more than the deposit, any amount exceeding our reasonable unrecoverable loss may, at your choice, be refunded or issued as Academy credit.
Cancellation or transfer with fewer than 28 days’ notice
A cancellation made fewer than 28 days before the course starts may result in a cancellation charge of up to 100% of the course fee. The amount retained will not exceed our reasonable unrecoverable loss.
There is no automatic right to transfer within this period. In exceptional circumstances, we may approve a transfer subject to availability and a rebooking fee. The total fee will be assessed individually and confirmed before the transfer is approved.
9.10 Missed professional-course sessions
Once a professional course has started, a pre-booked session that you do not attend will normally be lost.
You may request a replacement session, but replacement sessions are subject to tutor, model and studio availability.
An individually assessed rebooking fee will apply. The total fee will be confirmed and must be accepted and paid before a replacement date is reserved.
9.11 Consumer masterclasses
Consumer masterclasses must be paid for in full when booked. We do not accept deposits or deferred payments. A place is reserved only after full payment has been received.
If you give at least seven days’ notice, you may transfer your booking once to another available date within three months of the original date.
Requests may be made by email, text message, WhatsApp or phone. We may confirm a telephone request in writing.
A transfer requested with fewer than seven days’ notice requires our approval. Where approved, a £50 rebooking fee will apply if we have incurred or remain liable for costs connected with the original booking.
If you cancel at short notice or fail to attend without notice, you may lose your booking and up to 100% of the amount paid. We will not retain more than our reasonable unrecoverable loss.
9.12 Changing the attendee
A professional-course booking may be transferred to another person only with our approval. The proposed replacement student must complete our pre-enrolment questionnaire and satisfy any experience, qualification or entry requirements for the course.
A consumer masterclass may be transferred to another person. You must provide us with the replacement attendee’s full name and contact details before the masterclass.
9.13 Illness and exceptional circumstances
Illness, bereavement or another emergency does not automatically entitle you to a refund or date change.
We will consider exceptional circumstances individually and may request reasonable supporting evidence. Any date change remains subject to our approval, availability and any applicable rebooking fee.
9.14 Changes or cancellations by the Academy
If we need to change a course or masterclass date, we will consult you and make reasonable efforts to agree suitable replacement dates.
If we cancel the booking and suitable replacement dates cannot be agreed, you may choose:
- A refund of the amount paid for the service not provided; or
- Academy credit valid for six months from its date of issue.
This does not limit any additional rights or remedies available under applicable law.
9.15 Academy credit
Academy credit:
- May be used towards any Academy course or masterclass or, where available, products sold through our online shop.
- May be transferred to another person subject to the same terms and original expiry date.
- Must be applied to a booking or purchase within six months after it is issued.
- May be used for a course or masterclass taking place after its expiry date, provided the credit was applied before it expired.
- Is not normally exchangeable for cash unless a refund is required under these terms or by law.
If a purchase costs less than the available credit, the unused balance remains available until the original expiry date. If it costs more, you must pay the difference.
9.16 Refund processing
Where a refund is due, we will issue it without undue delay and normally within 14 calendar days after the amount has been agreed or determined.
Refunds will be made using the original payment method where reasonably possible. If that payment method is unavailable, we will agree a suitable alternative with you.
9.17 Travel and other associated costs
You are responsible for arranging your own travel, accommodation, childcare and other associated requirements. We recommend choosing flexible or refundable arrangements.
To the fullest extent permitted by law, we are not responsible for associated expenses or loss of earnings resulting from a cancellation or date change.
9.18 Distance-contract cancellation rights for services
Where you enter into a contract with us online, by phone or by another distance method, you may have a statutory right to cancel within 14 days after the contract is made. This right is subject to applicable legislation and any relevant exceptions.
Where you expressly request that we begin providing services during an applicable cancellation period:
- You may be required to pay a reasonable amount for services supplied before cancellation; and
- If the service is completed in full after your express request and acknowledgement, you may lose the statutory right to cancel.
To exercise an applicable statutory cancellation right, you must make a clear statement that you wish to cancel. You may contact us using the details on our website contact page or use the optional cancellation form below. You do not have to use the form.
9.19 Optional cancellation form
You may use the form below to tell us that you are exercising an applicable statutory right to cancel. You do not have to use this form; any clear written cancellation request is acceptable.
To: Seventa Makeup Academy, using the contact details published on our website
I hereby give notice that I wish to cancel my contract for the following goods, course, masterclass or service:
Order or booking details:
Ordered or booked on:
Goods received on, if applicable:
Customer’s full name:
Customer’s address:
Customer’s email address:
Customer’s signature, only if submitting this form on paper:
Date:
9.20 Statutory rights
Nothing in this section or our Cancellation Policy affects your statutory rights.
10. Content posted by you
We may provide various open communication tools on our website, such as blog comments, blog posts, forums, message boards, ratings and reviews, and various social media services. It might not be feasible for us to screen or monitor all content that you or others may share or submit on or through our website. However, we reserve the right to review the content and to monitor all use of and activity on our website, and remove or reject any content in our sole discretion. By posting information or otherwise using any open communication tools as mentioned, you agree that your content will comply with these Terms and Conditions and must not be illegal or unlawful or infringe any person’s legal rights.
11. Idea submission
Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.
12. Termination of website use
We may restrict or discontinue access to this website where reasonably necessary, including for security, maintenance, misuse or legal reasons. This section relates only to use of the website and does not remove any rights relating to goods, courses, masterclasses or other paid services. Any cancellation of a paid booking will be handled under Section 9 and applicable law.
13. Our responsibility to you
Nothing in these Terms excludes or limits liability where doing so would be unlawful. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and your statutory rights concerning goods and services.
We are responsible for loss or damage that is a reasonably foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that could not reasonably have been foreseen when the contract was made.
If you use our website, goods or services for commercial or business purposes, we are not responsible for business losses such as loss of profit, revenue, opportunity or anticipated savings, except where liability cannot lawfully be excluded.
14. Privacy
To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.
We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. Any emails sent by us to you will only be in connection with the provision of agreed products or services.
We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.
15. Accessibility
We are committed to making the content we provide accessible to individuals with disabilities. If you have a disability and are unable to access any portion of our website due to your disability, we ask you to give us a notice including a detailed description of the issue you encountered. If the issue is readily identifiable and resolvable in accordance with industry-standard information technology tools and techniques we will promptly resolve it.
16. Export restrictions / Legal compliance
Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of United Kingdom.
17. Transferring rights and bookings
You may not transfer your rights or obligations under these Terms without our prior written consent, except where a course or masterclass transfer is expressly permitted under Section 9. We may transfer our rights or obligations only where this does not reduce your rights or cause you material disadvantage.
18. Breaches of these Terms and conditions
Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.
19. Events outside reasonable control
Neither party will be responsible for delay or failure caused by an event outside their reasonable control. The affected party must provide notice as soon as reasonably possible and take reasonable steps to reduce the effect of the event.
If such an event affects a course or masterclass, we will follow the date-change and cancellation provisions in Section 9. Nothing in this section removes any refund or other right provided by law.
20. Responsibility for misuse
You are responsible for losses we reasonably incur as a direct result of your deliberate unlawful use of the website or your deliberate infringement of another person’s legal rights. Nothing in this section requires you to compensate us beyond what may lawfully and fairly be recovered.
21. Waiver
Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.
22. Language
These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.
23. Entire agreement
These Terms, together with our Cancellation Policy, Privacy Statement, Cookie Policy and any additional terms expressly provided for a particular booking, form the agreement between you and Seventa Makeup Academy. If individually agreed booking terms conflict with these general Terms, the individually agreed terms will apply to the extent of that conflict, subject to applicable law.
24. Updating these Terms and Conditions
We may update these Terms from time to time. Changes will apply to bookings and purchases made after the updated Terms are published. The Terms in force when an existing booking or purchase was made will continue to apply unless a later change benefits you, is required by law or is agreed by both parties.
25. Governing law and courts
These Terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, but if you are a consumer living elsewhere, you retain any mandatory protections and rights to bring proceedings in the courts available to you under applicable law.
If any provision is found to be invalid or unenforceable, the remaining provisions will continue in effect.
26. Contact information
This website is owned and operated by Seventa Makeup Academy.
You may contact us regarding these Terms and Conditions through our contact page.
